Quay Australia, or simply Quay – which means wharf – is a retailer of stylish sunglasses, prescription glasses and blue light-blocking eyewear.
The company stands out with good vibes on a sunny dock, just as the company name reflects. Quay began by focusing on Australian festivals. But, today, the company is headquartered in San Francisco, California.
Here is a review of the pros, cons, prices, products and reputation of Quay Australia.
Quay sells sunglasses, blue light blocking glasses, and prescription glasses in many shapes, types and colors.
Anti-blue light glasses
The blue light blocking tint can filter some high energy (HEV) visual lights from digital displays. Some believe that this light can cause tired eyes, blurred vision, or problems sleeping.
The shade is especially suited for gaming and long-term computer use, like spending most of your work day in front of a screen.
The brand’s blue light scanners do not require a prescription and are designed for those who require light regulation and blue light filtering without prescription vision correction.
All Quay sunglasses block 100% UVA and UVB light. They come with a soft cloth for cleaning and a hard storage case.
You can select different types of glass tint including:
- blue light filtering
The line of prescription glasses offers trendy styles and includes several lens treatments, including:
- blue light blocking technology
- anti-reflective coating
- stain and scratch resistance
- high index lenses
- UV protection
The 1.60 high index lens is suitable for people with more stringent prescriptions because it uses less material and provides a more comfortable wearing experience.
All products are priced under $ 100. The price of sunglasses ranges from $ 35 to $ 85, with most dropping to $ 65.
Prescription glasses cost $ 95, which includes the frame and lens. Note that the high index lens option 1.60 is included in this price, which is not always the case with opticians.
Quay Australia’s anti-blue light readers and glasses cost $ 55.
Does Quay Australia take out insurance?
Quay does not take out prescription eyeglass insurance, although customers are encouraged to request reimbursement directly through their vision insurance if they have an off-grid benefit.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) are accepted for all prescription purposes.
If you prefer in-person shopping, Quay has 14 physical retail stores located in California, Nevada, Texas, Arizona, and Florida. You can also buy online.
Quay’s online browsing experience is straightforward.
You can shop by collections and bestsellers or browse by your face shape: square, heart, round and smaller face.
You can also browse the whole row and filter by:
- frame shape
- fit type
- frame color
- lens type
Each product page also has a handy “how these frames fit” guide that shows frame width, lens height, bridge width and arm length.
There is an online trial tool that lets you see how different frames can fit your face. You will need a camera on your computer or phone to take advantage of this feature.
What you need before ordering
To get the most out of the navigation and filtering tools, it’s best to have a basic idea of what kind of glasses or sunglasses you want.
If you are ordering eyeglasses or sunglasses, you will need an unexpired eyeglass prescription between +4 and -6, along with your pupillary distance (PD).
If you don’t know your PD, the Quay site explains how to measure it.
How to place your order
Start by using the navigation and filtering tools to determine the glasses you want. Once you are happy with your selection, you can place them in your shopping cart and pay.
At the checkout stage, be sure to check out their active promotions section to see if you can save any money. For prescription glasses, you will be prompted to download your prescription near the end of the payment process.
Get your shipment
According to the Quay website, most non-prescription stock items ship within 24 hours of ordering, although it can take up to 48 hours.
Items do not ship on Saturdays, Sundays, or public holidays in the United States, so note the day you place your order. For $ 5, expect delivery within 5-7 business days.
It’s a slightly different story for prescription glasses. For online orders, Quay indicates that you will receive your prescription glasses 12 to 14 days after your prescription has been validated.
Quay offers a 30-day return policy for full-priced sunglasses, prescription glasses, and blue light-blocking glasses. Note that the product must be in its original case and appear in “original condition”.
The prescription glasses come with a one-year manufacturer’s warranty.
If you return an item after 30 days, or if the item is not considered “original condition,” you may receive merchandise credit instead. Visit the returns section of the website and enter your order number and zip code to begin the returns process.
Note that Quay does not cover return shipping, so a $ 5.00 shipping charge will be deducted from your refund. Expect a processing time of around 14 days.
Although the brand has a strong marketing presence, customer reviews are mixed.
Better Business Bureau (BBB)
Quay is not accredited with the Better Business Bureau (BBB). A BBB accreditation indicates that a business is committed to resolving customer complaints fairly and is associated with a higher level of trust.
What’s more, Quay is rated D- on the BBB. The company did not respond to more than 40 complaints on the BBB website.
The company’s Trustpilot rating isn’t much better, with just 2.2 out of 5 stars out of over 130 reviews.
Most customer complaints point to a lack of issued refunds and poor customer support. Other comments report low satisfaction with the quality and material of their articles received.
Customers who give 5 stars like the look of the glasses, as well as the website features, such as the virtual fitting tool. In addition, several satisfied customers report having received excellent support.
The company’s reviews on Amazon are considerably stronger, with many sunglasses averaging 5 stars.
Keep in mind that while you can find many Quay Australia sunglasses on Amazon, these are from third party sellers and not from the official Quay store.
There are many other online retailers to choose from for sunglasses and eyewear.
For example, if you are looking for the lowest price, Zenni Optical has a wide range of sunglasses under $ 10, as well as inexpensive eyeglasses.
If you are more looking for quality and design, you can try Ray-Ban or boutique brands, like Woodies.
If you’re looking for a cheap pair of sunglasses for under $ 20, Quay might not be the most suitable brand.
That being said, the glasses aren’t very expensive either, and the brand has a good selection of styles. You can get a quality pair of sunglasses for around $ 50 or all-inclusive prescription glasses for $ 95.
Johanna Sorrentino is a writer, editor and traveler. His appetite for stimulating information and great storytelling is matched only by his appetite for cheese and chocolate. Learn more about her on johannasorrentino.com.